- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
What Our Customers Are Saying
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Vinny was phenomenal. His great customer service skills and detailed explanation of all the steps was impeccable and meritorious. Not to mention the fact he pointed out extreme cautions about my vehicle I was completely unaware about, writing down the steps in a neat and orderly manner along the way. Ultimately his service was of incredible value to me!Michael, 06/23/2020
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Quick service, convenient location, and great value! It is helpful to work with a private establishment that offers competitive prices!Rachel, 06/16/2020 -
Brought my truck into this shop and couldn't be happier with the service. These guys are so professional and honest. My Hummer was fixed the right way, the first time. Great shop with great Mechanics. Bob the owner helped me and he was amazing.Don, 04/30/2020
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Great car care. Efficient and always thoroughly explains the work needed. Honest staff and great prices too!Kelly Ogle
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I always take my car to Pima Automotive. I like walking into a clean auto shop where you get fast service and they take the time to show me what my car needs.Margaret N.
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My daughter took her jeep to them on 7/27/2019 she was very pleased with the work and she said the owner is a very nice man. So I think I'll take my car to them for my oil change and spark plugs replaced.Irene
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I enjoyed my first appointment for auto repair about 3 months ago. I was treated very nice and respectful. My automobile needed air condition repair and new motor mounts. I was completely satisfied with the work done. First thing I noticed is how clean and orderly their shop is. I think that is a big plus and it says a lot for their shop.Mike R.
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Great skilled mechanics and customer service as well. Hard to find that combination.Maria Vargas
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These guys are great! Honest and forthright in delivering quality car care at a great price.Dawn Davis
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Clean shop, honest service & prices, and experienced people. Look for specials on their website.Layne Greene
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Told me it would be 1 hour wait. Turns out it was only 30 min. Best $15 oil change in town. Friendly staff willing to answer questions.Krista Gaulin
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Oil change specials for $10.95. Owned by Tom. I love dealing with private owned businesses.Cindy Burson
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Keeps their word. Diagnoses the problem and does things on time.Robert Win
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Honest mechanics.John Mares
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Very friendly and efficient. They care about your safety not just your wallet.bellablue71
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A little pricey on the harder work, but they've been good to me, and I will keep going back. Super cheap oil changes and done so fast you don't have time to look twice.Brandy Gannon
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Great sevice and very friendly.George Maldonado
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Have a great experience every time I come in. I always appreciate a locally owned business especially with great service. Thanks.Monique Aquino
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Great oil change service. One of the most affordable in town, and the oil change was completed in about a half hour.Casey Shaw
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I had my clutch go out on my way home from work the week of Thanksgiving. Pima Automotive worked quick and efficiently to get my car back on the road before the holiday. Would definitely recommend them.Mindy Leggett
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Prices are great, and the staff is knowledgeable and friendly. Will definitely be using them as my new mechanic for everything!Ron Broadhead
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Only negative was that what was to be about a 2 hour job ended up taking 2 days, but the employees there were kind and patient. They did their best to make it up to me by doing a good job and charging reasonable fees.Sue Cross
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Stopped in for an emergency tire repair. In less than 20 minutes these guys saved my tire thus Savin my day! Refreshing to know a place like this still exists! Thank you!Joy Vargo
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Very kind workers here and very efficient!Alejandeo S
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I have found Pima Automotive to be not only professional but personal, friendly and interactive. They do work in a timely manner, and prices are reasonable. Thanks guys for being there when needed.Robert Pfister
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I had 4 tires put on and brakes done to my car. I am very happy, everyone is very professional and nice! I recommend this awesome place!MC Perez
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I have a Mazda Tribute with 223,000 miles. It was running rough, and we were ready to head on a road trip to Washington. Jayson got after it, and despite the fact the computer in my car didn't cooperate, he found the malfunctioning cylinder and got it running great. My gas mileage is actually 2.5 MPG better than it has been the last few months. These guys run an auto repair shop and aren't slick talking salesmen like you find in the chain stores. Not cheap, but definitely fair.Arne Kesler
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My experience with Jason was awesome. He helped me understand what was going on with my car and repaired the issue. I couldn't ask for better help. I will be going back to see him whenever I need my car serviced.Artemisa Gaxiola
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We dealt with Jayson at Pima Automotive. He worked on our 2005 Altima. In our experience he was very helpful, discovered the issues, and treated us fairly. The car is working well now, and we sincerely appreciate the service. He was kind, professional, and fast. He even stayed a half hour late to accommodate the pickup. Thank you Jayson! :-)Scott Beaudry
